Face to Face/Via Phone

Rubric for conversation (via phone/ face to face)

Student A	Student B
-GREET THE PERSON  -SAY YOUR NAME & COMPANY -ASK/OFFER HELP
-EXPLAIN PROBLEM (PROMPT CARD)
	TRY TO HELP WITH THE PROBLEM (PROMPT CARD)
IN CASE OF PROBLEMS/ VERIFICATION/ CLARIFICATION/ETC GIVE YOUR DETAILS  (Address, phone number, email, etc.) -YOU WERE ONLY ABLE TO LOCATE THE PHONE NUMBER, ASK FOR THE ADDRESS AND E-MAIL OF THE COMPANY YOU ARE CALLING
	GIVE YOUR DETAILS (Address, phone number, email, etc)
THANK & FAREWELL