Thursday, 18 October 2018
Tuesday, 9 October 2018
EIN
UNIT 5: Comparing Products
- Match slogans Compare brands
- Compare animals and also slcollective.com Simple PPoint compare ( slide 3)
Exercise: Compare Products:
1. A text message/cheap /phone call
2. An email/ fast / letter
3. Faxcebook/Good / My Space
4. Downloading MP3/easy/buying CDs
5. Playing videogames/funny/watching TV
5. Playing videogames/funny/watching TV
- Board Game on Superlatives
Describing Products
Customer questions
|
Shop assistant questions
|
Tell me about (this product)
What can you tell me about (this product)?
Can you give me some information/details about this?
What is special/unique about this?
What are the specifications?
|
Let me tell you about . . .
This is our (newest) product.
This is one of our latest designs.
It is made of . . .
It can be used for . . .
You can use it to . . .
You can . . . with it
This has/contains . . .
This one features . . .
This comes with . . .
This is equipped with . . .
This particular model . . .
This is priced at . . .
This costs . . .
|
|
UNIT 3-4
- Containers 1 (matching exercise) , otros temas
- Units and Containers 2
- Transport GAME-Conversation Transport
Student A: You are a
rep/ shop assistant (wholsale) who is going to sell stationery
1-salute
2- Explain what do you want to buy (10 items at least),
-Talk about the price (too expensive/small, big, not the right colour , try to get a discount, etc.) 3-go to till / cashier / counter to pay. 4-give your address, zipcode, etc… (spell if necessary), invent an email and phone
5- thank him/her and say goodbye,
|
Student B: You are the
owner of a small store and need to buy a large amount of stationery items for
your business
1-greet the client and introduce yourself
2-assist the customer (-offer advice,recommend other products/
items/ goods/ not on stock/etc.
3- charge the client for the whole order
4-get the clients address, zip code, phone, email, etc. to deliver the order (make the customer spell)
5- say goodbye
|
UNIT1
3.Retail Salesperson Job Duties
|
Retail Salesperson Skills and
Qualifications
Listening
skills, Customer Service, Meeting Sales Goals, Selling to Customer Needs,
Product Knowledge, People Skills, Energy Level, General Math Skills, Verbal
Communication, Job Knowledge
|
Listening I. learnenglishteens.britishcouncil.org , II: Shopping for clothes
Speaking: You are in a bar
and you are introduced to a boy/girl from the USA. Have a conversation about
your job, what you do, the days you work, etc. Student B starts conversation
Student
A:
You are
American/British/other
-introduce yourself
-ask him about his job
-you need to find a job,
you want to live in Spain for 2 years minimum
-ask about the
characteristics of the job
- ask for his email/phone to keep in contact
-say goodbye
|
Student
B:
You are a spanish
boy/girl
-greet this person
-ask him why he/she is now in Spain
-tell him where you work
-talk about your job
responsabilities, etc.
-tell him/her to get your
email / phone so you can meet again
-invite him to a party next thursday
-say goodbye
|
WRITING 1/2
e-mail
Dear Mario/Maria,
How are things? Yesterday I
bumped into your boyfriend/ girlfriend and told me that you are working at El
Corte Inglés/ las Rozas Village/ etc. and that you are very happy. I am glad
things are going well for you.
I would like to know where
exactly are you working, what department/ shop/ retailer/ boutique/etc., what
items/products/goods do you sell, etc. and what are your job responsabilities.
If I wanted to visit you
how could I find you? Please give me your exact location in Madrid and at the
mall/ department store/etc. because I will
be travelling to Madrid next week again and I will love to pay you a visit. Maybe
we could have lunch together.
Talk to you soon
Mario/María
|
MEMO
TO: ALL SHOP ASSISTANTS
Re: Instructions for the
coming week
Remember that next week a
delegation of around 20 people from Japan will be visiting our Department Store.
Please make sure that you follow these instructions:
-brush up your English
-wear your uniform
-organise your department
-take people personally to
bathroom, another department, etc. if needed
-give clear information if
asked
-if you need to leave your
post, do tell your colleagues
-do not use cells/ mobiles
while working
This is a very important
visit for the firm so we expect total cooperation. Thanks in advance
Miss Martinez
Head Office
|
WRITE YOUR CONVERSATION: CLOTHES
- Choose one role and write a conversation, you need your notes, photocopy on directions, your class book
Student A:
You are a customer who wants to buy some clothes
- salute
- Explain what do you want to buy (2 items at least)
-ask about price , colour/size, etc.) -ask for a specific brand -mention how you are going to pay- you want to go to the IT department, need to buy an ipod ( directions) -you need to use the toilet/restroomn (directions)
- thank him/her for the help/ other
and say goodbye,
|
Student B:
You are a shop-assistant
-greet the client and introduce yourself
-offer advice / show other clothing items and recommend them -tell client to follow you to till to charge him/her for the item - ask for his/her email/phone to open file/ send offers/sales info -assist the customer with directions (directions)
-tell him/her you hope to see him/her another day/ wish him/her a Good day/ other and say goodbye,
|
SPEAKING CLOTHES
Student A:
You are a customer who wants to buy some clothes
-say "good morning"
- Explain what do you want to buy (2 items at least)
-Talk about the price (too expensive/ good value/size/ not the right colour/etc.) -ask for a specific brand -go to till / cashier / counter to pay -ask for sports department, need to buy something ( asking for directions) -you need to use the toilet/restroomn (asking for directions)
- thank him/her for the help/ other
and say goodbye,
|
Student B:
You are a shop-assistant
-greet the client and introduce yourself
-assist the customer -offer advice -recommend other products/ items/ goods -tell client to follow you to till to charge him/her for the item - ask for his/her email/phone to open file/ send offers/sales info -the client needs to find another department, help him/her, (giving directions)
-tell him/her you hope to see him/her another day/ wish him/her a Good day/
other and say goodbye,
|
HALLOWEEN ACTIVITIES
- Watch the video and answer the questions
- Interactive video ( 1:40)
Tasks
- How will you decorate a shop/ mall/department?
- Shopassistants costumes
- Think of a treat to give customers (price)
- Design a Halloween discount/ sale poster/ leaflet ( captions/ images/ prices) for your shop/department/ mall
UNIT 3 Listening Everest Store
1.
Has the customer been in the shop before?
2.
What two things does she need?
3.
What does the husband want to check?
4.
What does her daughter want?
5.
Who broke the chair in the kitchen?
6.
How does the Store assistant say goodbye?
SHOP ASSISTANTS
- Basic Vocabulary
- Useful phrases-Shopping
- Basic dialogue(Role Play)
- Retail Sales Quiz
- Crossword- Shopping click the number
- Money
- Colocations with the word "Money"
- Shopping worksheet1 ,Shopping Worksheet 2
- Shopping Listening super easy
- At the Department Store
- Shopping for the day and a few more at Randall´s Lab
- Keep practising at Elllo-Shopping
- Flea market
UNIT 2-Prepositions
- Exercise with key en.islcollective.com
BAD CUSTOMER SERVICE
Watch till minute 1:14 Aand answer the following questions
- What is the customer doing?
- What does the shop assistant say?
- What does the customer say ?
- What does the customer need?
- What is the customer going to do if he needs something?
Can you describe the customer/shop assistant? ( age/look/physical appearance/,etc.)
What is the manager doing ?
Sales Person Tasks
Sales Person Tasks
- Welcome and advise customers (so practise your smiling)
- Ensure goods are well displayed (an organised shop is a happy shop)
- Handle payments
- Arrange ordering and delivery
- Receive deliveries from suppliers
- Keep the shop floor clean and tidy
Student A:
You are a customer who wants to buy some clothes
-say "good morning"
- Explain what do you want to buy (2 items at least)
-Talk about the price (too expensive/ good value/ not the right colour/etc) -ask for a specific brand -go to till / cahier / counter to pay -Ask for sports department -you need to use the toilet/restroom
-say goodbye
|
Student B:
You are a shop-assistant
-greet the client and introduce yourself
-assist the customer -offer advice -recommend other products/ items/ goods -tell client to follow you to till to charge him/her for the item - ask for his/her email/phone to open file/ send offers/sales info -sports department ( floor 7)
-say goodbye
|
Quantifiers
When you go shopping what do
you usually buy?
Talk about the quantity of each thing
you buy.
Can you ever have too much money?
What is something you have too much of?
How much free time do you have?
How many planets do you think have life
on them?
What is something that you government
spends too much money on?
What a few ways to save a lot of money?
How much money do you spend on clothes?
How many friends is too many?
How much time do you spend on a
computer?
What is something that you can never
have too much of?
|
(Watch from minute 0:09-3:07)
- How many seasons were there before?
- Why is the sales section in chaos?
- What is the advice the lady gives about new clothes?
- Do synthetic items costs more or less that natural ones? Why?
- What does she say about outlets?
Key: 1.2,2. on purpose to make you feel happy, 3-.wash new items,4.more expensive than natural ones so people feel good when they buy them,5. items there have less quality, they are manufacture specially for outlets
DAW
ABSTRACT
- Inversion in English to sound more formal
Activity
Do not attempt this yourself, please read the disclaimer... Disclaimer: This is NOT a definitive maintenance video. I disclaim any responsibility for damage caused to any computer that has been taken apart, using this video as a tutorial, manual, explanation or guide. Do not attempt to open your computer if you are not a qualified computer engineer. Opening your computer can invalidate the warranty. You open your computer at your own risk!
STUDENTS´S -KEEP ME POSTED
- Mark Brown TOOLKIT ( Javier Moya)
- Escuela 42Madrid (David Balboa)
NET NEUTRALITY
ACCIDENTAL INVENTIONS
- What inventions are / were accidental?
- What are some accidental scientific discoveries?
- What are some inventions that changed the world?
- What products were made by mistake?
- What are the 10 accidental discoveries?
- How did these people come up with the product?
Frankie the Fixer
1.4 students are going to try to sell 4 inventions ( 0:05-3:48)
2. Answer and sell them as best as you can
3. (3.48 0nwards ) What is the last invention about?
ACO
Our Google Classroom 2019/2020
-Free topic
-Individual presentation
-2 minutes per person +Round of questions (participation grade assigned for interventions)
-Due date: Thursday 26 March, 23:00 hours -Evaluation: Part of Oral Exam 3rd evaluation
-1.Cover/ 2.Index/ Rest of slides (use transitions page 19/ not a lot of text/ photos should be explained)/ Last slide: bibliograpgy/ webgraphy
- App: slidepresenter.com
|
UNIT 6: Furniture
Writing: email
To: Richard Smith, Greenhill Branch
|
From: Evelyn Carter, River Thames Branch
|
Subject:Store Transfer Request
|
Dear Richard,
We have run out of wooden Book cases model M45S, wooden office desks OD56R as well as of platinum dishwashers model DW77D. According to our records and online stock info you have several in stock. Could you please check and send a couple of them by this afternoon, last delivery late in the afternoon is alright for us.
I also need a red couch for the shopwindow, will it be possible to have it sometime before next week, before 28th February?
Thanks and regards
Evelyn
|
Listening I: Furniture store
Video activity II: Homes of the future
1.-Role-play these
different situations (book pages 24,25)
Student A: employee at the Fnac
Student B: caller/customer/ client
The phone is engaged
|
Put on hold
|
Take message
|
Put through
|
2.- You are going
to have a conversation with your partner,
the person you want to talk to is on sick leave, please take the message. Read your
message out loud
Message
for: Department:
|
|
Day/
Time:
|
Person
who took the message:
|
Message
|
*ask customer´s name and use it/ ask if customer needs
additional help/ verify that you have the right message
Listening Furniture , asking about a furniture set
- What does this man need?
- Where did the lady find her furniture?
- How much did it cost
- Does the man mind paying more?
Exercises Furniture 1 , Kitchen elements
Telephone conversation
Student A: You sell furniture at IKEA. You get an order through the phone
1-salute/ state name of shop
2-Ask customer´s name/ ask what he/she wants
3- Take notes / offer a solution when the item is not on stock
4.Organise payment/ delivery ( check address and set time for delivery) 5. Say goodbye |
Student B: You are ordering some furniture through the phone
1. Salute 2. Purchase 5 furniture elements 3. Not happy with size, color, etc. 4. Problems with delivery time 5. Say goodbye |
BASIC ORAL PRESENTATION GM
-Choose
a topic
-Two students
per group
-2 minutes
per person +Round of questions (participation grade assigned for interventions)
-Check ORAL PRESENTATIONS
photocopy (p 19) in your class manual to organise and structure
your talk.
-Do not
write text in slides. Use meaningful photos (no decoration photos)
|
UNIT 5: Comparing Products
- Match slogans Compare brands
- Compare animals and also slcollective.com Simple PPoint compare ( slide 3)
Exercise: Compare Products:
1. A text message/cheap /phone call
2. An email/ fast / letter
3. Faxcebook/Good / My Space
4. Downloading MP3/easy/buying CDs
5. Playing videogames/funny/watching TV
5. Playing videogames/funny/watching TV
- Board Game on Superlatives
Describing Products
Customer questions
|
Shop assistant questions
|
Tell me about (this product)
What can you tell me about (this product)?
Can you give me some information/details about this?
What is special/unique about this?
What are the specifications?
|
Let me tell you about . . .
This is our (newest) product.
This is one of our latest designs.
It is made of . . .
It can be used for . . .
You can use it to . . .
You can . . . with it
This has/contains . . .
This one features . . .
This comes with . . .
This is equipped with . . .
This particular model . . .
This is priced at . . .
This costs . . .
|
|
UNIT 3-4
- Containers 1 (matching exercise) , otros temas
- Units and Containers 2
- Transport GAME-Conversation Transport
Student A: You are a
rep/ shop assistant (wholsale) who is going to sell stationery
1-salute
2- Explain what do you want to buy (10 items at least),
-Talk about the price (too expensive/small, big, not the right colour , try to get a discount, etc.) 3-go to till / cashier / counter to pay. 4-give your address, zipcode, etc… (spell if necessary), invent an email and phone
5- thank him/her and say goodbye,
|
Student B: You are the
owner of a small store and need to buy a large amount of stationery items for
your business
1-greet the client and introduce yourself
2-assist the customer (-offer advice,recommend other products/
items/ goods/ not on stock/etc.
3- charge the client for the whole order
4-get the clients address, zip code, phone, email, etc. to deliver the order (make the customer spell)
5- say goodbye
|
UNIT1
3.Retail Salesperson Job Duties
|
Retail Salesperson Skills and
Qualifications
Listening
skills, Customer Service, Meeting Sales Goals, Selling to Customer Needs,
Product Knowledge, People Skills, Energy Level, General Math Skills, Verbal
Communication, Job Knowledge
|
Listening I. learnenglishteens.britishcouncil.org , II: Shopping for clothes
Speaking: You are in a bar
and you are introduced to a boy/girl from the USA. Have a conversation about
your job, what you do, the days you work, etc. Student B starts conversation
Student
A:
You are
American/British/other
-introduce yourself
-ask him about his job
-you need to find a job,
you want to live in Spain for 2 years minimum
-ask about the
characteristics of the job
- ask for his email/phone to keep in contact
-say goodbye
|
Student
B:
You are a spanish
boy/girl
-greet this person
-ask him why he/she is now in Spain
-tell him where you work
-talk about your job
responsabilities, etc.
-tell him/her to get your
email / phone so you can meet again
-invite him to a party next thursday
-say goodbye
|
WRITING 1/2
e-mail
Dear Mario/Maria,
How are things? Yesterday I
bumped into your boyfriend/ girlfriend and told me that you are working at El
Corte Inglés/ las Rozas Village/ etc. and that you are very happy. I am glad
things are going well for you.
I would like to know where
exactly are you working, what department/ shop/ retailer/ boutique/etc., what
items/products/goods do you sell, etc. and what are your job responsabilities.
If I wanted to visit you
how could I find you? Please give me your exact location in Madrid and at the
mall/ department store/etc. because I will
be travelling to Madrid next week again and I will love to pay you a visit. Maybe
we could have lunch together.
Talk to you soon
Mario/María
|
MEMO
TO: ALL SHOP ASSISTANTS
Re: Instructions for the
coming week
Remember that next week a
delegation of around 20 people from Japan will be visiting our Department Store.
Please make sure that you follow these instructions:
-brush up your English
-wear your uniform
-organise your department
-take people personally to
bathroom, another department, etc. if needed
-give clear information if
asked
-if you need to leave your
post, do tell your colleagues
-do not use cells/ mobiles
while working
This is a very important
visit for the firm so we expect total cooperation. Thanks in advance
Miss Martinez
Head Office
|
WRITE YOUR CONVERSATION: CLOTHES
- Choose one role and write a conversation, you need your notes, photocopy on directions, your class book
Student A:
You are a customer who wants to buy some clothes
- salute
- Explain what do you want to buy (2 items at least)
-ask about price , colour/size, etc.) -ask for a specific brand -mention how you are going to pay- you want to go to the IT department, need to buy an ipod ( directions) -you need to use the toilet/restroomn (directions)
- thank him/her for the help/ other
and say goodbye,
|
Student B:
You are a shop-assistant
-greet the client and introduce yourself
-offer advice / show other clothing items and recommend them -tell client to follow you to till to charge him/her for the item - ask for his/her email/phone to open file/ send offers/sales info -assist the customer with directions (directions)
-tell him/her you hope to see him/her another day/ wish him/her a Good day/ other and say goodbye,
|
SPEAKING CLOTHES
Student A:
You are a customer who wants to buy some clothes
-say "good morning"
- Explain what do you want to buy (2 items at least)
-Talk about the price (too expensive/ good value/size/ not the right colour/etc.) -ask for a specific brand -go to till / cashier / counter to pay -ask for sports department, need to buy something ( asking for directions) -you need to use the toilet/restroomn (asking for directions)
- thank him/her for the help/ other
and say goodbye,
|
Student B:
You are a shop-assistant
-greet the client and introduce yourself
-assist the customer -offer advice -recommend other products/ items/ goods -tell client to follow you to till to charge him/her for the item - ask for his/her email/phone to open file/ send offers/sales info -the client needs to find another department, help him/her, (giving directions)
-tell him/her you hope to see him/her another day/ wish him/her a Good day/
other and say goodbye,
|
HALLOWEEN ACTIVITIES
- Watch the video and answer the questions
- Interactive video ( 1:40)
Tasks
- How will you decorate a shop/ mall/department?
- Shopassistants costumes
- Think of a treat to give customers (price)
- Design a Halloween discount/ sale poster/ leaflet ( captions/ images/ prices) for your shop/department/ mall
UNIT 3 Listening Everest Store
1.
Has the customer been in the shop before?
2.
What two things does she need?
3.
What does the husband want to check?
4.
What does her daughter want?
5.
Who broke the chair in the kitchen?
6.
How does the Store assistant say goodbye?
SHOP ASSISTANTS
- Basic Vocabulary
- Useful phrases-Shopping
- Basic dialogue(Role Play)
- Retail Sales Quiz
- Crossword- Shopping click the number
- Money
- Colocations with the word "Money"
- Shopping worksheet1 ,Shopping Worksheet 2
- Shopping Listening super easy
- At the Department Store
- Shopping for the day and a few more at Randall´s Lab
- Keep practising at Elllo-Shopping
- Flea market
UNIT 2-Prepositions
- Exercise with key en.islcollective.com
BAD CUSTOMER SERVICE
Watch till minute 1:14 Aand answer the following questions
- What is the customer doing?
- What does the shop assistant say?
- What does the customer say ?
- What does the customer need?
- What is the customer going to do if he needs something?
Can you describe the customer/shop assistant? ( age/look/physical appearance/,etc.)
What is the manager doing ?
Sales Person Tasks
Sales Person Tasks
- Welcome and advise customers (so practise your smiling)
- Ensure goods are well displayed (an organised shop is a happy shop)
- Handle payments
- Arrange ordering and delivery
- Receive deliveries from suppliers
- Keep the shop floor clean and tidy
Student A:
You are a customer who wants to buy some clothes
-say "good morning"
- Explain what do you want to buy (2 items at least)
-Talk about the price (too expensive/ good value/ not the right colour/etc) -ask for a specific brand -go to till / cahier / counter to pay -Ask for sports department -you need to use the toilet/restroom
-say goodbye
|
Student B:
You are a shop-assistant
-greet the client and introduce yourself
-assist the customer -offer advice -recommend other products/ items/ goods -tell client to follow you to till to charge him/her for the item - ask for his/her email/phone to open file/ send offers/sales info -sports department ( floor 7)
-say goodbye
|
Quantifiers
When you go shopping what do
you usually buy?
Talk about the quantity of each thing
you buy.
Can you ever have too much money?
What is something you have too much of?
How much free time do you have?
How many planets do you think have life
on them?
What is something that you government
spends too much money on?
What a few ways to save a lot of money?
How much money do you spend on clothes?
How many friends is too many?
How much time do you spend on a
computer?
What is something that you can never
have too much of?
|
(Watch from minute 0:09-3:07)
- How many seasons were there before?
- Why is the sales section in chaos?
- What is the advice the lady gives about new clothes?
- Do synthetic items costs more or less that natural ones? Why?
- What does she say about outlets?
Key: 1.2,2. on purpose to make you feel happy, 3-.wash new items,4.more expensive than natural ones so people feel good when they buy them,5. items there have less quality, they are manufacture specially for outlets
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