EIN

UNIT 5: Comparing Products

• Match slogans  Compare brands 
• Compare animals and also slcollective.com Simple PPoint compare ( slide 3)

Exercise: Compare Products:

1.     A text message/cheap /phone call

2.    An email/ fast / letter

3.    Faxcebook/Good / My Space

4.    Downloading MP3/easy/buying CDs
5.   Playing videogames/funny/watching TV

• Board Game on Superlatives 

Describing Products

Customer questions	Shop assistant questions

Tell me about (this product) What can you tell me about (this product)? Can you give me some information/details about this? What is special/unique about this? What are the specifications?

Let me tell you about . . . This is our (newest) product. This is one of our latest designs. It is made of . . . It can be used for . . . You can use it to . . . You can . . . with it This has/contains . . . This one features . . . This comes with . . . This is equipped with . . . This particular model . . . This is priced at . . .      This costs . . .

Christmas Session  Xmas Vocabulary Click the item and hear the word) Word search EASY Xmas reading: How do you say " Nochebuena", " Nochevieja", "Navidad", "Año Nuevo", "Dia de Reyes ",etc. Intermediate Xmas reading Take quiz Song Mariah Carey  Fill in the gaps

UNIT 3-4

1. Containers 1 (matching exercise) , otros temas 
2. Units and Containers 2
3. Transport GAME-Conversation  Transport

Student A: You are a rep/ shop assistant (wholsale) who is going to sell stationery  1-salute 2- Explain what do you want to buy (10 items at least), -Talk about the price (too expensive/small, big, not the right colour , try to get a discount, etc.) 3-go to till / cashier / counter to pay. 4-give your address, zipcode, etc… (spell if necessary), invent an email and phone 5- thank him/her and say goodbye,

Student B: You are the owner of a small store and need to buy a large amount of stationery items for your business 1-greet the client and introduce yourself 2-assist the customer (-offer advice,recommend other products/ items/ goods/ not on stock/etc. 3- charge the client for the whole order   4-get the clients address, zip code, phone, email, etc. to deliver the order (make the customer spell) 5- say goodbye

UNIT1

1. Practise some numbers / expressing-numbers-in-english
2. 
   

3.Retail Salesperson Job Duties

Welcomes customers by greeting them; offering them assistance. Directs customers by escorting them to racks and counters; suggesting items. Gives advise Helps customer make selections Documents sale (creating or updating customer profile). Processes payments Keeps clientele informed on customer sales and future merchandise of potential interest. Contributes to team effort.

Retail Salesperson Skills and Qualifications Listening skills, Customer Service, Meeting Sales Goals, Selling to Customer Needs, Product Knowledge, People Skills, Energy Level, General Math Skills, Verbal Communication, Job Knowledge

Listening I. learnenglishteens.britishcouncil.org , II:  Shopping for clothes

Speaking: You are in a bar and you are introduced to a boy/girl from the USA. Have a conversation about your job, what you do, the days you work, etc. Student B starts conversation

Student A:  You are American/British/other -introduce yourself -ask him about his job -you need to find a job, you want to live in Spain for 2 years minimum -ask about the characteristics of the job  - ask for his email/phone to keep in contact -say goodbye

Student B:  You are a spanish boy/girl -greet this person -ask him why he/she is now in Spain  -tell him where you work -talk about your job responsabilities, etc. -tell him/her to get your email / phone so you can meet again -invite him to a party next thursday -say goodbye

WRITING 1/2

e-mail

Dear Mario/Maria, How are things? Yesterday I bumped into your boyfriend/ girlfriend and told me that you are working at El Corte Inglés/ las Rozas Village/ etc. and that you are very happy. I am glad things are going well for you. I would like to know where exactly are you working, what department/ shop/ retailer/ boutique/etc., what items/products/goods do you sell, etc. and what are your job responsabilities. If I wanted to visit you how could I find you? Please give me your exact location in Madrid and at the mall/ department store/etc.  because I will be travelling to Madrid next week again and I will love to pay you a visit. Maybe we could have lunch together. Talk to you soon Mario/María

MEMO

TO: ALL SHOP ASSISTANTS Re: Instructions for the coming week Remember that next week a delegation of around 20 people from Japan will be visiting our Department Store. Please make sure  that you follow these instructions: -brush up your English -wear your uniform -organise your department -take people personally to bathroom, another department, etc. if needed -give clear information if asked -if you need to leave your post, do tell your colleagues -do not use cells/ mobiles while working This is a very important visit for the firm so we expect total cooperation. Thanks in advance Miss Martinez Head Office

WRITE YOUR CONVERSATION: CLOTHES

• Choose one role and write a conversation, you need your notes, photocopy on directions, your class book 

Student A:  You are a customer who wants to buy some clothes - salute - Explain what do you want to buy (2 items at least) -ask about price , colour/size, etc.) -ask for a specific brand -mention how you are going to pay- you want to go to the IT  department, need to buy an ipod ( directions)  -you need to use the toilet/restroomn (directions) - thank him/her for the help/ other and say goodbye,

Student B:  You are a shop-assistant -greet the client and introduce yourself -offer advice / show other clothing items and recommend them -tell client to follow you to till to charge him/her for the item  - ask for his/her email/phone to open file/ send offers/sales info -assist the customer with directions (directions) -tell him/her you hope to see him/her another day/ wish him/her a Good day/ other and say goodbye,

 SPEAKING CLOTHES

Student A:  You are a customer who wants to buy some clothes -say "good morning" - Explain what do you want to buy (2 items at least) -Talk about the price (too expensive/ good value/size/ not the right colour/etc.) -ask for a specific brand -go to till / cashier / counter to pay -ask for sports  department, need to buy something ( asking for directions)  -you need to use the toilet/restroomn (asking for directions) - thank him/her for the help/ other and say goodbye,

Student B:  You are a shop-assistant -greet the client and introduce yourself -assist the customer  -offer advice -recommend other products/ items/ goods -tell client to follow you to till to charge him/her for the item  - ask for his/her email/phone to open file/ send offers/sales info -the client needs to find another department, help him/her, (giving directions) -tell him/her you hope to see him/her another day/ wish him/her a Good day/ other and say goodbye,

HALLOWEEN ACTIVITIES

1.  Watch the video  and answer the questions
2. Interactive video ( 1:40)

Tasks 

1. How will you decorate a shop/ mall/department?
2. Shopassistants costumes
3. Think of a treat to give customers (price)
4. Design a Halloween discount/ sale poster/ leaflet ( captions/ images/ prices) for your shop/department/ mall

UNIT 3 Listening Everest Store

1.       Has the customer been in the shop before?

2.       What two things does she need?

3.       What does the husband want to check?

4.       What does her daughter want?

5.       Who broke the chair in the kitchen?

6.       How does the Store assistant say goodbye? 

Visita el perfil de MISS HERNANDO de Pinterest.

SHOP ASSISTANTS

• Basic Vocabulary
• Useful phrases-Shopping
• Basic dialogue(Role Play)
• Retail Sales Quiz
• Crossword- Shopping click the number
• Money
• Colocations with the word "Money"
• Shopping worksheet1 ,Shopping Worksheet 2

Listenings

• Shopping Listening super easy 
• At the Department Store
• Shopping for the day and a few more at Randall´s Lab
• Keep practising at Elllo-Shopping
• Flea market

UNIT 2-Prepositions

• Exercise with key  en.islcollective.com

BAD CUSTOMER SERVICE

Watch till minute 1:14 Aand answer the following questions

1. What is the customer doing?
2. What does the shop assistant say?
3. What does the customer say ?
4. What does the customer need?
5. What is the customer going to do if he needs something?

Can you describe the customer/shop assistant? ( age/look/physical appearance/,etc.)

What is the manager doing ?

Sales Person Tasks 

• Welcome and advise customers (so practise your smiling)
• Ensure goods are well displayed (an organised shop is a happy shop)
• Handle payments
• Arrange ordering and delivery
• Receive deliveries from suppliers
• Keep the shop floor clean and tidy

Student A:  You are a customer who wants to buy some clothes -say "good morning" - Explain what do you want to buy (2 items at least) -Talk about the price (too expensive/ good value/ not the right colour/etc) -ask for a specific brand -go to till / cahier / counter to pay -Ask for sports  department  -you need to use the toilet/restroom -say goodbye

Student B:  You are a shop-assistant -greet the client and introduce yourself -assist the customer  -offer advice -recommend other products/ items/ goods -tell client to follow you to till to charge him/her for the item  - ask for his/her email/phone to open file/ send offers/sales info -sports department ( floor 7) -say goodbye

Quantifiers When you go shopping what do you usually buy? Talk about the quantity of each thing you buy. Can you ever have too much money? What is something you have too much of? How much free time do you have? How many planets do you think have life on them? What is something that you government spends too much money on? What a few ways to save a lot of money? How much money do you spend on clothes? How many friends is too many? How much time do you spend on a computer? What is something that you can never have too much of?

(Watch from minute 0:09-3:07)

1. How many seasons were there before?
2. Why is the sales section in chaos?
3. What is the advice the lady gives  about new clothes?
4. Do synthetic items costs  more or less that natural ones? Why?
5. What does she say about outlets?

Key: 1.2,2. on purpose to make you feel happy, 3-.wash new items,4.more expensive than natural ones so people feel good when they buy them,5. items there have less quality, they are manufacture specially for outlets